Horrible customer service. They sent me a defected jacket that clearly has issues on the sleeve with the stitching and they won’t respond to my emails, after I provided them with photos and video proof. Not only did I have to pay custom fees to receive the jacket, I now have to pay customs to return it, so I’m out $200 for THEIR mistake.
Hi,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. Please know that we take quality control very seriously and we are deeply sorry that you received a defective jacket.
We have forwarded your concerns to our team and we will do our best to rectify the situation promptly. We understand your frustration and we assure you that we will do everything we can to make it right.
Our customer support team has reached out to you to find a good solution for this matter!
Love,
Team GOFRANCK
Shipping was okay fast, it's too hot to wear the jacket now
Unfortunately, this rather expensive coat is way too large. Sending it back is rather difficult though...
Hi Anna,
Thank you for your review and sorry to hear that you're not completely satisfied with our return service, our apologies! Our custimer service team has reached out to you to assist you with returning the jacket so this can be solved quickly!
Love,
Team GOFRANCK
I've got exactly what I wanted - cool bomber jacket, insulated enough for a mildly cold, but also breathable for a warm weather. Ideal for the climate zones where you can't trust a weather report. Overall great quality.
The quality is top notch. I’ve been wearing it for half of the year daily and it still looks like new. But most importantly - it has great insulation. I live in humid cold winters, and this parka really does its job well
I originally bought my wife The Cold Winter Coat. She loves it as I do.
So I bought myself the Ozone Coat, which is the best coat ever.
I decided to invest in a raincoat for the Rainy winter months. I have not worn it yet, but I am loving it in Black.
I love Gofrank coats so much that it has become my go-to coats. Perfecto
Anthony
My third GOFRANCK parka. Great product, again. Not only for rainy days.
My favorite winter jacket ever. I bought it twice in different colors. Highly recommended.
I wish I had listened to other reviewers (see similar jacket with lining) and returned this raincoat. It’s beautiful… as long as you aren’t on a bike. When riding a bike, the bottom of the jacket flies everywhere, meaning wet knees. The jacket needs another button or really another system to keep your knees covered. Very disappointing, especially at this price point. Less important but also disappointing, wet forearms. The sleeves seem long when standing but are too short for me when riding a bike (I am 175cm). It was an investment that didn’t pay off.
Hi, Thank you so much for your review—what a shame that you're disappointed with the jacket! We really appreciate your feedback regarding its functionality while biking and will definitely take it into account as we continue to improve our designs.
This particular style has a more classic fit and flow, which may not be ideal for more active use like cycling. If you're looking for something more practical for bike rides and wet weather, we’d recommend trying our Tal jacket in the future. It’s designed with performance and coverage in mind—especially for movement-heavy days.
Thanks again for taking the time to share your experience. We hope we’ll have the chance to better match you with the right style next time.
Lots of love,
Team GOFRANCK
Hello! I have initially ordered size S, my usual size. But it turned out a bit too big for my taste (Height: 164 cm, Hips: 101 cm, Waist: 68, Brust: 77 cm), so I ordered size XS and it sits great, I have enough place for the sweater and bigger pants if needed, for size XS I have enough "air" between body and jacket has relaxed fit still. The workmanshift/material quality is great, looking forward to test it in real conditions next autumn/winter. Note that inside on the back of the jacket is added "teddy fur", I did not really realized it from the photos.
There are loose seams
Hi Erik-Jan,
Super sorry to hear that you're not happy with the quality of your jacket! Our cutsomer support team has reached out to you to find a proper solution for the issues you're experiencing, as it is not up to our standard for our products that we aim for!
Love,
Team GOFRANCK
I bought model The Rain/ black a month ago, was so impressed of it’s design and quality that I decided to buy my other favourites too.. Coro/green and Coro/blue. Really happy!
I've spent the whole winter in a GOFRANCK Indra jacket and now I'm gladly moving "into" Elizeh for the spring. I love the quality, the look and the feel. Good job Gofranck!
The coat is really cool and you can tell that the people who designed it really know what is important when cycling and what features a rain jacket for cycling must have. very good product
I love my new jacket! Just one question, whats the tiny sort off pocket hole at the back?
Hi Caro,
The Zephyr is a good choice! It's a beautiful jacket.
The pocket hole at the back is for the reflective label that is hidden in the bag. You can decide to take it out so you are also clearly visible in the dark. Enjoy it!
Love,
team GOFRANCK
Cool design, very nice material that doesn’t look or feel plasticky like most waterproof garments. I’m a bit obsessed with this brand. I hope they are making lighter coats for spring.
Hi Aline,
Thank you so much! We're sure you'll be just as obsessed with our SS25 jackets, we know we are! ;)
Love,
Team GOFRANCK
I'm very happy with my Tsunami Coat - the quality is excellent, with lots of attention to detail and great features. However, it's cut quite large and it's also quite heavy. It also crunches and rustles a lot when you walk and sit down - unfortunately it sounds like it's filled with plastic. I still wouldn't want to give it away, it's so warm and waterproof.
Hi Dany,
Thanks for your review! Good to know you are happy with your Tsunami. It is a real warm wintercoat for beating the real cold days. Not the same jacket, and not the same features, but a shorter puffer is the Eye, did you see that one?
We also promise you the filling is not plastic but a biodegradble filling; a main point for our designs :-))
Enjoy your Tsunami Dany,
Love,
team GOFRANCK
Very nice quality & design. Love the zipper in the back- gives it a beautiful twist. Unfortunately the fitting is a little bit too straight for my figure (very small shoulders, very curvy hips). For most people, this will probably not be an issue at all!
Hi Marlies,
Thanks for your review. I think you would love our INDRA, and... it's got a zipper :-))
Love,
team GOFRANCK
Beautiful trench coat/ winter jacket, with a very unconventional design and outstanding quality. The only reason I’m returning this stunning coat is that I miss an extra zipper in the front. The buttons alone will probably not be enough for my bike rides etc. Such a pity, because I absolutely love the rest of the design!
Great jacket. Missed the branded lanyard, but service is there! Great overall!
Hi Sam,
The Ozone is an amazing jacket indeed. And you know, for any issue or question: costumer service is happy to help you!
Love,
team GOFRANCK
Excellent quality, great design, beautiful bag
Hi Aline,
Yes!!! Please let's not forget our bags! Great to finalize the total look! Enjoy your Hempshere Aline.
Love,
team GOFRANCK